Refunds & Delivery

Digital Products: PDF Letters

PDF letters are delivered instantly to your email address upon successful payment.

PDF letters are generally non-refundable once the file has been sent to your inbox, but we may issue a refund at our discretion if you are not satisfied, and we will always issue one where applicable law requires it.

If you did not receive your PDF within 10 minutes of purchase, please check your spam folder and then contact us at hello@santasletter.ai, and we will resend it promptly.

If a technical error on our end prevented delivery, we will resolve it immediately or issue a full refund.

Physical Letters: Printing & Postage

Physical letters are held until late November, then printed and dispatched via USPS First Class Mail on the posting date you choose at checkout (November 22 at the earliest).

Physical letters ship to US addresses only.

Estimated delivery time, counted from the dispatch date rather than the order date: 5 to 10 business days.

These are estimates and not guarantees. Delays caused by the postal service or circumstances beyond our control are outside our responsibility.

Christmas Delivery Timing

We recommend ordering physical letters as early as possible. Letters are posted from November 22 onwards, on the posting date you choose at checkout, and then take the delivery time listed above to arrive.

Orders placed close to Christmas may not arrive in time, especially during the busy holiday postal period, so we cannot guarantee delivery before Christmas Day. Digital PDFs are always delivered instantly regardless of the time of year.

Physical Letter Refunds

If your physical letter does not arrive within 14 days of your expected delivery date, please contact us at hello@santasletter.ai and we will arrange either a reprint and repost, or a full refund (your choice).

If your letter arrives damaged, please send us a photo and we will reprint and repost at no charge.

We are unable to offer refunds for letters that were delivered successfully to the correct address.

Wrong Address

Please double-check your shipping address at checkout. We are unable to reroute or refund orders that were dispatched to an address entered incorrectly by the customer.

If you notice an error immediately after ordering, contact us at hello@santasletter.ai as quickly as possible and we will do our best to correct it before dispatch.

Contact Us

For any questions about your order, refund, or delivery, please contact us at:

hello@santasletter.ai

We aim to respond to all inquiries within 24 hours.